1) Definitions & Law
The contract is the document or
documents that set these conditions and all other details about you agreement
with us. "WE" and "US” means the supplier of goods or services (SVS) "YOU”
mean's the person, persons Client or Customer. "EVENT" means the service you
have booked. These conditions will be governed by and interpreted in accordance
with the English law. These conditions do not affect the statutory rights as a
consumer as defined by the "Unfair Contract Terms act 1977 or any statutory
amendments of that act.
Any failure by us not to
enforce any or all of these conditions shall not amount to or be interpreted as
a waiver of any of our rights. By booking SVS for an event you are accepting
these terms & conditions.
3) Special Requests/Coverage
The client understands
and accepts that the video coverage will be as the videographers professional
expertise determines and that no one shot or scene will be deemed more important
than any other. Special requests are not binding instructions, although every
effort is made to comply with the client’s wishes.
Limit of our liability.
We will not be liable for
any delays caused by circumstances, which are beyond our reasonable control. We
will not be liable for any Radio Signal losses, Battery failures, equipment
failure and or material defects, which are beyond our control. Any refunds for
the EVENT will be limited to no more than the original sums involved. In the
unlikely event of a total video failure or cancellation of this contract by
either party or in any other circumstance the liability of one party to the
other shall be limited to the total value of the contract. Neither party shall
be liable for indirect or consequential loss.
Force Majeure or Act of God
The due performance of this
contract is subject to alteration or cancellation by either party owing to any
beyond their control.
The client may cancel this contract at any time by giving written notice to the
SVS but in doing so shall forfeit any monies paid. Should SVS receive
cancellation less than 8 weeks prior to the date of the ceremony, the client
shall in addition pay a sum equal to 100% of the contract value less the booking
fee. The said sum shall be payable as compensation as an estimate of the loss
SVS would suffer.
A non-refundable booking fee is charged when the client signs this contract,
this fee is deducted (in full) from the TOTAL price.
Any balance owing shall be payable four weeks before the event, unless otherwise
Copyright / Display
The copyright of the
goods will remain with us. The client hereby allows the SVS to display any
images/video included in this contract in their studios, portfolios, literature,
wedding exhibitions, online and advertising.
Any errors or defects on
the media supplied, which is our fault will be remedied free of charge otherwise
any other cosmetic corrections if possible, will be altered at our discretion
and or a charge made. By
booking the video with us you are agreeing to let us film and edit using our
judgment & Artistic Licence. The client in relation to the
material, locations used and final editing, shall grant the Videographer
artistic licence. The client PRIOR to the event shall deem the videographer
judgment regarding locations and final editing correct unless previously
discussed with the client and agreed in writing.
Any complaints should be
raised by the client with SVS, in writing, within 28 days of first becoming
aware of the matter to be complained off and in any event within 28 days on
receipt of the goods . If the event is a commercial activity then any complaints
should be raised within 5 days of the event.
Photos / Music
Any items sent to SVS
must be labeled with the reference number on the booking form with your name and
return address. Whilst every care is taken, customer’s material is accepted on
the basis that their value does not exceed the retail cost of the material
itself. Liability for loss or damage is therefore limited to the replacement of
such material. Any alterations to the Event to be put in writing and sent SVS to
arrive not later than 48 hours before the day of the Event.
If the camera operator is
to film for longer then 4 hours then some form of hot refreshment must be provided.
Non Attendance / Videographer
If, for whatever reason,
the camera operator is late or does not turn up, then you MUST phone the office
immediately on 01279-413260 / 07973-801883 so a replacement can be organised. On
occasions and without notice it may be necessary for the Videographer originally
specified to be substituted by another Videographer, (e.g. due to ill health).
Colours / Lighting / Sound
While every effort will
be made to ensure accurate colours and lighting reproduction, in certain
conditions the colours and the lighting may not be accurately reproduced. This
is not a fault but a limitation of the factors on the day, which are beyond our
control. e.g. mixed indoor & external lighting, harsh shadows, and poor lighting
conditions. Sound will be captured as accurately as possible within the
limitations of the event and the equipment used.
Camera Positions / Authority / Permissions to Video
While every effort will
be made to get the best position for the camera to video the event. Due to
restrictions imposed upon us on the day, this may not always be possible. You
must obtain permission to film at the appointment location (church, park, etc)
from the relevant authorities, and you are responsible for any fees that may be
levied by such authorities. SVS will not be responsible for any refusal by such
authorities to allow filming to be carried out.
Completion / Delivery / Postage
Completion is usually 28
days from the date of the event (not including any bank holidays). The video,
music & any photographs should be ready to collect after this period. If all
the information and items required to complete the video are not with SVS by at
least the event date then the 28 days does not apply, editing will then be done
when possible at our discretion. If you require the video to be posted please
inform us of the delivery address. The delivery will be standard post only (please
bear in mind the value of the photographs & Music). The postage will be
borne by us for this copy only. If after 6 months from the date of the event,
the materials and, or information required to finish the video is not
forthcoming, then the service will have expired and a charge made for any
These Conditions do not
affect your statutory rights